10 Tshirt | Snow
Frequently Asked Questions
What is your return or exchange policy?
We accept returns and exchanges on most items, excluding final sale and sanitary items. For assistance, please contact us via WhatsApp or email.
Do you offer gift wrapping?
Simply select the “This is a gift” option on the product page before adding the item to your cart. We will wrap it in our signature packaging.
Do you offer same-day delivery?
Yes, same-day delivery is available within Kuwait from Saturday to Thursday.
Do you ship to Saudi Arabia and the GCC?
Yes! We ship to Saudi Arabia and across the GCC with DHL Express, which takes approximately 2–3 business days. The shipping fee is shown at checkout before you pay.
Which currency will I be charged in?
You can browse our prices in your own currency, but all orders are charged in Kuwaiti Dinar (KWD). Your bank or card converts the amount automatically at its exchange rate, so the final amount on your statement may differ slightly from the converted price shown on our site.
What are your delivery hours?
Deliveries within Kuwait are scheduled between 10:00 AM and 5:00 PM.
Can I place an order through WhatsApp?
Yes, we are happy to assist with orders, product inquiries, and availability directly through WhatsApp.
Do you have a physical store?
We do not currently have a retail location, but our office is available for scheduled pick-ups and drop-offs.
